Social Media: 7 Tips to Engage Your Customers
Social media users are increasing worldwide. Presently, there are over 2 billion users all over the world. What does this mean? Social media can easily provide your business with incredible opportunity for engaging with customers. It can be effectively used for showcasing your brand. The idea is to focus on creating a dynamic social media following.
So what is the secret to engage your customers? Here are some tips you can follow:
1. Respond to Complain and Queries
Although it is not easy to interact with each query you get on social medial platform (when you have a humongous following), you must focus on making a determined effort to do so. You may hire a social media marketing agency which can respond to all queries and comments. Timely engagement is crucial for increase engagement and brand loyalty.
2. Consistent Publishing Schedule
Social media success demands consistency. However, this may not be possible for busy entrepreneurs. It may be extremely difficult for them to keep up with consistent posting schedules. Letting days and weeks fly by without publishing new posts or tweets is detrimental for a business. A committed schedule is crucial. This is how you can attract good engagement. You can get in touch with a professional or use one of the social media manager apps like buffer or hubspot for the purpose.
3. Consistent Voice
Effective social media strategy demands consistency. Make sure you maintain uniformity in your voice. Brand personality on all platforms including official website, social media, and emails should run consistent. Ambiguity can confuse your audience. This is dangerous. It helps to outsource social media and content marketing to professionals.
4. Flaunt Brand Personality
Although consistency is important for a brand, don’t let monotony bore your audience. Consistency should not be boring. Posts on Twitter can entertain your audience in a memorable and effective way. Make sure you customize personality of your brand according to your target audience. It really helps to give your followers an impressive sneak peak to your business. You can showcase ‘behind the scenes’ of your organization. For instance, it is helpful to introduce your team members. Having a “corporate” Twitter account also works. Make sure it is informational.
5. Content is Still King!
Do not ignore the importance of adding high quality, relevant and well-crafted content. More than half of social media marketing success depends on the quality of content included. Your target audience should be able to establish an authentic connection to your brand. High-quality, fresh, relevant and engaging content integrated in a timely manner will help.
6. Be Careful
Although creating quality content consumes a lot of time, energy and money, it is worth every penny you spend. So emphasize on crafting high quality content relevant to your business niche. Take your business to Facebook, Twitter, and Instagram. Fashion brands can benefit a lot by having accounts on Instagram and Pinterest. Creating content for LinkedIn is also important. It is important to emphasize on platforms most relevant to your business.
7. Listen to the Audience
Social media allows brands a platform to engage in a meaningful conversation with target audience. No wonder social media is referred to as ‘social’. So it really helps to allow customers to share their experience with your brand. The way a brand responds to compliments, queries or complaints of customer tells a lot about a brand. Make sure you allow your customers speak to you on the social medial platform.
To Sum Up
Whether you are a startup or an established business, social media can help your business move up on the ladder of success. Following the above listed tips will help you.